Popular Question

How do I claim warranty?

If the product is still under warranty period after purchasing, you may submit a warranty claim form on Warranty claim – Ushi Malaysia. Meantime, please kindly prepare the relevant documents such as the receipt and the photo of damaged goods for evidence prove. We will contact you as soon as possible.

Is there any delivery fee charges?

Yes, there is a delivery fee charges depending on your shipping location. For more details, please refer to our Shipping Policy

How do I return & refund?

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Where is my order?

You may track your order at “My Account” page.

How can I change shipping address of my order?

You may change your shipping address at your “My Account” page. Else, you may change your shipping address upon checkout.

Can I change delivery option?

Concurrently, you are not able to change delivery option. However, we promise you that our delivery will take a good care for your products.

Can I buy different brand products at one time?

Yes, you may buy different brand products at one time. However, we will separate the delivery for each brand of product.

How to use my promo code?

You may use your promo code upon checkout session.

How many payment option is supported?

Concurrently, we only support 3 type of payment option which are Credit/Debit card, FPX payment, and Grab Pay.

Can I purchase products without registering an account?

No. You need an account to purchase our product. You may register an account upon checkout session.

Can I purchase with Touch N Go E-wallet?

Concurrently, we are not support for Touch N Go E-Wallet.

Can I purchase items directly from your social media?

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Still need help?

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